Out-of-date drivers are generally the primary things to check when experiencing problems with a game, and could lead to a wide range of issues, more particularly drivers concerning Video and Sound.

What is a Driver?

A driver is software that enables your Windows to communicate together with the hardware i.e. video card, that is within or that is connected to your computer.

Even a recently purchased computer may not be using latest drivers!

The instructions below can help you to confirm their driver date and model of your video and sound card devices as well as the brand and version:


1 From the Windows desktop, press and hold the Windows + R keys to open the Run Window.


2 Type DXDIAG and click OK.
Type DXDIAG and click OK

Click No if you're asked to check whether your drivers have already been digitally signed.
3 From the DirectX Diagnostic Tool window, click on Sound or Screen tab.


4 The upper left box headed ‘Device’ shows model and the model of card; the right box headed ‘Drivers’ reveals the driver version number:

From the DirectX Diagnostic Tool window, click on Sound or Screen

5 Look at the driver manufacturer web site to get the most up to date driver. If you can’t find drivers on the official web site, try to find and download it here. With upgrading the driver, contact the driver manufacturer for assistance. When the computer is under warranty, contact the computer manufacturer.